Allianz Global Assistance ("we" and "us") Privacy Policy is to respect and protect the privacy of visitors to www.aerlingus.com (herein known as the "Dedicated Site"). This Policy statement tells you how we collect information from you and how it will be used. It will assist you in making informed decisions when using our site and our services.

Your Acceptance of the Terms of this Privacy Policy
By using the Dedicated Site, you expressly consent to the collection, storage and processing of your personal information as stated in this Privacy Policy. If you do not agree to this Policy, please do not use the Dedicated Site. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check this page periodically for any changes. Your continued use of the Dedicated Site following the posting of changes to these terms will mean you accept those changes.

Use of the information that you provide
All personal information provided by you through the Dedicated Site is processed by us pursuant to the applicable provisions of the Data Protection Act 1998 (as amended from time to time).

Where you have consented to receipt of information about the services and products of aerlingus Airline Company Limited ("aerlingus"), we will pass your personal information to aerlingus for such purposes. We will also pass your personal information to aerlingus in order to administer the relationship between aerlingus and us. Upon aerlingus's receipt of your information, the aerlingus Privacy Policy will also apply to the processing of that information, and you hereby consent to aerlingus's use of your information in accordance with that policy. A copy of the aerlingus Privacy Policy can be found at the bottom of most of the pages located at www.aerlingus.com. We request personal information such as your name, email address, postal address, telephone number, credit or debit card number and expiry date which you provide when purchasing goods or services from the Dedicated Site.

Any other information (excluding personal information) which is collected by us in relation to, for example, your use of the Dedicated Site, will be passed directly to aerlingus and we will only retain such data to the extent necessary in order to provide services to you.

We will only use your information for the purposes of facilitating and permitting the contracting and reservation of the services set out in your request, in order to provide ongoing customer service and to administer, support, improve and develop aerlingus's business.

We will not use your data for any marketing purposes whatsoever, except when conducting customer satisfaction reviews with a selection of our customers.

We also collect aggregate information from all web site visitors. This aggregate data is used to customise the Dedicated Site content to deliver a better experience for our users and will in no way personally identify you.

If you would like aerlingus to contact you about their new services and special offers, please sign up for aerlingus mail by clicking here or by visiting the aerlingus website and signing up from there.

Alternatively, where you have consented at the point of purchase of certain goods and services from the Dedicated Site, aerlingus may use your information to let you know about other services and products which they offer and which may be of interest to you, including new aerlingus routes, schedule launches and general services to complement your trip. In such cases, aerlingus's Privacy Policy will apply to its use of your information.

Use of IP Address
An IP address is a number that's automatically assigned to your computer whenever you're surfing the web. Web servers automatically identify your computer by its IP address. On occasions, we collect IP addresses for the purposes of system administration, to analyse aggregate information, and to audit the use of our site.

Use of Cookies
What are cookies? Cookies are pieces of information that a web site transfers to an individual's hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you're at the Dedicated Site. The use of cookies is an industry standard - you will find them at most major web sites.

By showing how and when visitors use our site, cookies help us see which areas are popular and which are not. Many improvements and updates to the Dedicated Site are based on such data as total number of visitors and pages viewed and this information is most easily tracked with cookies. We use cookies to better understand and improve areas of the Dedicated Site that our users find valuable. While both of these activities depend on the use of a "cookie," visitors to the Dedicated Site always have the option of disabling cookies via their browser preferences.

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of the Dedicated Site may not function properly or may be considerably slower if you refuse cookies.

Use of clear GIFs
A clear GIF (Graphics Interchange Format) or pixel tag (also known as a 'Web beacon') is a line of code placed on some of our web pages and in e-mails which, in a similar way to our use of cookies above, allow us to analyse the specific usage patterns of visitors.

Disclosure to third parties
Your information will not be given, sold or rented to anyone, except that it may be disclosed to either aerlingus in the manner set out above, or to certain third parties for the purposes of completing your Booking with us. Your user information may be disclosed when the law requires it.

We will pass your personal data, including information about your method of payment and flight booking, to the credit or debit card company that issued the card with which you made your booking.

User information may also be disclosed to third parties and professional advisers acting aerlingus's behalf and who are obliged to keep that data confidential.

Links to Other Sites/ "Public" Areas
There are links to other sites from the Dedicated Site pages that take you out of control of our service. You should be aware that these sites are beyond our control. Please check the Privacy Policy of these sites as they may differ to the terms of this Privacy Policy and we cannot guarantee the security of personal information collected therein.

Security
Protecting the security of all personally identifiable information associated with our guests is of the utmost concern to us. Once we receive your transmission, we will take all reasonable precautions to ensure its security on our systems. Once we have either transferred your information to aerlingus, or completed the provision of the service you have purchased from us, we will retain it for a reasonable time after the services have been performed or the product supplied to you. After this time the information that we still hold about you will be deleted from our records.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users' personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.

Privacy Policy for Minors
We do not knowingly collect information from children. If you are under 13, please do not provide any personal information to us. In such circumstances we will require the explicit consent of a parent or guardian to the collection of such information.

Access to your own data
To be provided with a copy of your own personal data that we collect online and maintain in our database, and to contest and correct inaccuracies, or request that your personal data be deleted, please send an e-mail and we will respond quickly.

Allianz Global Assistance Privacy Policy Version 1.1EJ - July 2006