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The Mondial Assistance Group
How to contact us
Security Policy
Terms and Conditions

   

The Mondial Assistance Group

Mondial Assistance (Asia) Pte Ltd in Singapore is a part of the world's largest assistance and travel insurance group, the Mondial Assistance Group.

Created in 2000, Mondial Assistance Group is the result of the successful integration of Swiss-based Elvia Travel Insurance and France's SACNAS-Mondial Assistance, two companies with 75 years of cumulative expertise in travel insurance and service solutions.

Over 200 million individuals world-wide benefit from the Mondial Assistance Group's services each year, which provide reassurance and assistance 24 hours a day, 365 days a year.

The Mondial Assistance Group, which has been expanding internationally for the past 50 years, now includes a staff of nearly 8,100 employees, scanning five continents, working in 33 operation centres in 26 countries. With an international network including 240 correspondents and 400,000 service providers, the Mondial Assistance Group provides 1 intervention every 3 seconds.

 

   

How to contact us

Insurance Sales & General Inquiries

To contact the Asiatravel Sales helpline for details on products, or the policy cover, please call us at +(65) 6325 4410 or at 1 800 325 4410 for our toll-free hotline. Lines are open during our normal office hours of 9:00 am to 5:30 pm. You can also e-mail us at:
asiatravelsales@mondial-assistance.com.sg.

Emergency Assistance & Claims Handling

To contact the Asiatravel Assist helpline for Emergency Assistance or for details on how to make a claim, please call us at +(65) 6325 4416 or at 1 800 325 4416 for our toll-free hotline. Lines are open 24 hours per day, 7 days per week. You can also email us at:
asiatravelclaims@mondial-assistance.com.sg.

   

Security Policy

Our secure server software encrypts all of your personal information, including credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet.

Once your encrypted personal information is received by our secure server, it is translated back into its original form and stored in our off-line database. Your credit card information is also encrypted for transmission over the Internet.

   

Terms and Conditions

Your use of this site is expressly conditioned on your acceptance of the Terms and Conditions. By using this site, you signify that you unconditionally agree and accept to be legally bound by the Terms and Conditions. If you do not agree with any part of the Terms and Conditions, you must not use this site. The Terms and Conditions apply to the use of the site. Certain products and services have their own specific governing terms and conditions which shall apply in addition to the Terms and Conditions. These terms and conditions for a specific product or service shall include any terms and conditions found on your screens and when using any part of this site. In the event of any inconsistency between the terms and conditions for a specific product or service and the Terms and Conditions, the terms and conditions for the specific product or service shall prevail in relation to that specific product or service.

Please click here to read the complete description of the Terms and Conditions regarding the use of this site.

   
This insurance is underwritten by Tokio Marine Insurance Singapore Ltd, with Assistance Services provided by Mondial Assistance