Vehicle Hire Excess / Deposit Reimbursement Insurance
Cover is only available if you are a resident of the Republic of Ireland.
If you are renting an insured vehicle for use within your home country, you
must also have
at least 2 nights pre-booked accommodation.
Contents
Important telephone numbers
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Summary of cover
The following is only a summary of the main cover limits. You should read the rest of this policy for the full terms and conditions.
Note
The maximum amount we will pay for each and every claim is €3,000 in total.
Important information
Thank you for taking out Vehicle Hire Excess / π Insurer Your Vehicle Hire Excess / Deposit Reimbursement Protection Insurance is underwritten by AGA International SA and is administered in the Republic of Ireland by Allianz Global Assistance. How your policy works Your policy and policy schedule is a contract between you and us. We will pay for any claim you make which is covered by this policy and happens during the period of insurance. Unless specifically mentioned, the benefits and exclusions within each section apply to each person insured. Certain words have a special meaning as shown under the heading ʻDefinition of wordsʼ. These words have been highlighted by the use of bold print throughout the policy document. Telling us about relevant facts Before you travel you must tell us about anything that may affect your cover. If you are not sure whether something is relevant, you must tell us anyway. You should keep a record of any extra information you give us. If you do not tell us about something that may be relevant, your cover may be refused and we may not cover any related claims. Cancellation rights If your cover does not meet your requirements, please notify us within 14 days of receiving your policy schedule and return all your documents for a refund of your premium. You can contact us at Allianz Global Assistance, 511 Q House, Furze Road, Sandyford Industrial Estate, Dublin 18 or telephone +353 1 637 3696. If during this 14 day period you have travelled, made a claim or intend to make a claim then we can recover all costs that you have used for those services. Please note that your cancellation rights are no longer valid after this initial 14 day period.
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Data protection
Information about your policy may be shared between your rental agent, us and the insurer for underwriting and administration purposes. You should understand that the information you provide will be used by us, our representatives (if applicable), the insurer, other insurers and industry governing bodies and regulators to process your insurance, handle claims and prevent fraud. This may involve transferring information to other countries (some of which may have limited or no data protection laws). We have taken steps to ensure your information is held securely. Your information may be used by us, the insurer and members of The Allianz Global Assistance Group and shared with your rental agent for marketing and research purposes or to inform you from time to time about new products or services. If you do not want to receive marketing information please write to us at Allianz Global Assistance, 511 Q House, Furze Road, Sandyford Industrial Estate, Dublin 18. Your request will then be forwarded to the insurerʼs UK branch at Allianz Global Assistance, 102 George Street, Croydon CR9 6HD, United Kingdom. You have the right to access your personal records. Financial Services Compensation Scheme (FSCS) For your added protection, the insurer is covered by the UK FSCS. You may be entitled to compensation from the scheme if the insurer cannot meet its obligations. This depends on the type of business and the circumstances of the claim. Insurance cover provides protection for 90% of the claim, with no upper limit. Further information about the compensation scheme arrangements is available from the FSCS, telephone number UK +44 800 678 1100 or UK +44 20 7741 4100, or by visiting their website at www.fscs.org.uk. Governing law Unless agreed otherwise, Irish law will apply and all communications and documentation in relation to this policy will be in English. In the event of a dispute concerning this policy the Irish courts shall have exclusive jurisdiction. Third party rights This contract of insurance is intended solely for the benefit of you and us. Unless otherwise specifically provided, nothing in this contract of insurance shall be construed to create any duty to, or standard of care with reference to, or any liability to, any person or entity not a party to this contract of insurance.
Definition of words
When the following words and phrases appear in the policy document or policy schedule, they have the meanings given below. These words are highlighted by the use of bold print. Area of cover Worldwide (excluding Afghanistan, Belarus, Cuba, Congo, Iran, Iraq, Ivory Coast, Liberia, North Korea, Burma, Sudan and Zimbabwe). Note: If you are renting an insured vehicle for use within your home country, you must also have at least 2 nights pre-booked accommodation. Damage Damage to the insured vehicle caused by fire, vandalism, accident or theft occurring during your rental period. Excess / Deposit The amount stated in your rental agreement that you are responsible for in the event of damage to the insured vehicle. Home Your usual place of residence in the Republic of Ireland. Insured vehicle The vehicle owned by a licensed rental company or agency, which you have agreed to hire from them according to the terms of your rental agreement. The vehicle must:
Insurer AGA International SA. Pair or set A number of items of possessions that belong together or can be used together. Period of insurance The cover for all sections starts at the beginning of your rental period and finishes at the end of your rental period. All cover ends on the expiry date shown on your policy schedule.
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Personal money Cash, cheques, postal and money orders, current postage stamps, travellersʼ cheques, coupons or vouchers which have a monetary value, admission tickets and travel tickets. Personal possessions Each of you suitcases, trunks and similar containers (including their contents) and articles worn or carried by you (including your valuables and passport). Rental period The dates you have arranged to hire the insured vehicle, as confirmed on your rental agreement.
Resident A person who has their main home in the Republic of Ireland and has not spent more than six months abroad during the year before the policy was issued. United Kingdom (UK) England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man. Valuables Jewellery, watches, items made of or containing precious metals or semi/precious stones, furs, binoculars, telescopes, computer games, any kind of photographic, audio, video, computer, television, fax and phone equipment (including mobile phones), MP3 players, PDAs, electronic games, TVs and CDs, mini discs, DVDs, cartridges, video and audio tapes. We, our, us Mondial Assistance Ireland Limited trading as Allianz Global Assistance who administer the insurance and forward claim forms to the insurerʼs UK branch, and Mondial Assistance (UK) Limited also trading as Allianz Global Assistance, who administer the insurance and handle claims on behalf of the insurer. You, your, person insured Each person shown on the policy schedule who is authorised to drive the insured vehicle and for whom the appropriate insurance premium has been paid.
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General exclusions
The following exclusions apply to the whole of your policy: We will not cover you for any claim arising from, or consisting of, the following:
Conditions
The following conditions apply to the whole of your policy. Please read these carefully as we can only pay your claim if you meet these:
We have the right to do the following
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Making a claim
To claim, please visit the website www.azgatravelclaims.com. This will lead you to our online claims notification service where claim forms can be obtained immediately via email or by downloading directly from the site. Alternatively, please phone +353 1 637 3694 and ask for a claim form or write to: Allianz Global Assistance, Claims Department, 511 Q House, Furze Road, Sandyford Industrial Estate, Dublin 18. Your claim form will then be forwarded to the insurerʼs UK branch for assessment at Allianz Global Assistance, Vehicle Hire Excess / Deposit Reimbursement Protection Insurance Claims Department, PO Box 1900, Croydon CR90 9BA or email travel.claims@allianz-assistance.co.uk. You should fill in the form and send it to us as soon as possible with all the information and documents we ask for. It is essential that you provide us with as much detail as possible to enable us to handle your claim quickly. Please keep photocopies of all information you send us. You will need to obtain some information about your claim while you are away. Below is a list of the documents we will need in order to deal with your claim. For all claims
Excess / Deposit reimbursement
Personal possessions and Rental vehicle key cover
Making a complaint
We aim to provide you with a first class policy and service. However, there may be times when you feel we have not done so. If this is the case, please tell us about it so that we can do our best to solve the problem. If you make a complaint your legal rights will not be affected. In the first instance, please:
Please supply us with your name, address, policy number and claim number where applicable and enclose copies of relevant correspondence as this will help us to deal with your complaint, in the shortest possible time. If you are not satisfied with our final response you can refer the matter to the UK Financial Ombudsman Service for independent arbitration.
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Section 1 – Excess / Deposit reimbursement
WHAT YOU ARE COVERED FOR We will pay up to €3,000 in total for the following if the insured vehicle is accidentally damaged, involved in an accident or stolen during the rental period.
WHAT YOU ARE NOT COVERED FOR Any claim where you have not followed the terms of your rental agreement. Damage to the insured vehicle interior. Mechanical failure of the insured vehicle. Misfuelling. General wear and tear.
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Section 2 - Personal possessions
WHAT YOU ARE COVERED FOR Up to €300 in total for your personal possessions damaged following attempted theft or stolen from the locked boot or covered luggage area or glove box of the insured vehicle, during your rental period. There is also a single article, pair or set limit of €150.
Note
It will be our decision to pay either:
WHAT YOU ARE NOT COVERED FOR More than the part of the pair or set that is stolen, or damaged. More than €50 for tobacco, alcohol, fragrances and perfumes. Breakage of or damage to: sports equipment while it is being used, fragile articles, audio, video, computer, television, fax and phone equipment. Loss or damage due to the climate, wear and tear, loss in value, process of cleaning, moths or vermin. The cost of replacing or repairing false teeth. A claim for more than one mobile phone per person insured. Loss or theft of, or damage to, the following.
Section 3 - Rental vehicle key cover
WHAT YOU ARE COVERED FOR We will pay up to €550 in total to replace the insured vehicle keys if these are lost, stolen, or damaged during the rental period. This will also include where necessary the costs to replace locks or for a locksmith to break into the insured vehicle. WHAT YOU ARE NOT COVERED FOR Any claim where you have not followed the terms of your rental agreement. Damage to the insured vehicle interior. Mechanical failure of the insured vehicle. Misfuelling. General wear and tear.
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This policy is available in large print, audio and Braille.
Please contact us on Phone +353 1 637 3696 Textphone UK +44 20 8666 9562 and we will be pleased to organise an alternative for you. administered as a branch in the UK by Allianz Global Assistance. Allianz Global Assistance is a trading name of Mondial Assistance (UK) Limited, Registered in England No 1710361 Registered Office Allianz Global Assistance, 102 George Street, Croydon CR9 6HD. AGA International SA is authorised by Autorité de Contrôle Prudentiel in France and is regulated by the Central Bank of Ireland for the conduct of Irish Business by way of the Freedom of Services into Ireland in accordance with the European Union Third non-life directive. Mondial Assistance Ireland and Mondial Assistance (UK) Limited who both trade as Allianz Global Assistance may act as an agent for AGA International SA in the Republic of Ireland for the receipt of customer money and for the purpose of settling claims and handling premium refunds. Car Trawler.com will act as an agent for AGA International SA in the Republic of Ireland for the receipt of customer money and handling premium refunds. 5171CDW (1) 12/12
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