For details on the cancellation of policies, refund requests and queries relating to policy cover please call 0871 200 0194. Lines are open between 9.00am and 5.00pm Monday to Friday (excluding UK public holidays) or e-mail us at insurance@allianz-assistance.co.uk.

 

Allianz Global Assistance Travel Insurance
102 George Street
Croydon
CR9 1AJ

Allianz Global Assistance is a trading name of Mondial Assistance (UK) Limited. Allianz Global Assistance’s (‘we’ and ‘us’) Privacy Policy is to respect and protect the privacy of visitors to this website. This Policy statement tells you how we collect information from you and how it will be used. It will assist you in making informed decisions when using our site and our services.

 

By using this Website, you expressly consent to the collection, storage and processing of your personal information as stated in this Privacy Policy. If you do not agree to this Policy, please do not use the Website. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check this page periodically for any changes. Your continued use of this Website following the posting of changes to these terms will mean you accept those changes.

 

An IP address is a number that's automatically assigned to your computer whenever you're surfing the web. Web servers automatically identify your computer by its IP address. On occasions, we collect IP addresses for the purposes of system administration, to analyse aggregate information, and to audit the use of our site.

 

What are cookies? Cookies are pieces of information that a web site transfers to an individual's hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you're at the Dedicated Site. The use of cookies is an industry standard. You will find them on most major web sites.

 

By showing how and when visitors use our site, cookies help us see which areas are popular and which are not. Many improvements and updates to the Website are based on such data as total number of visitors and pages viewed and this information is most easily tracked with cookies. We use cookies to better understand and improve areas of the Website that our users find valuable. While both of these activities depend on the use of a ‘cookie’, visitors to the Website always have the option of disabling cookies via their browser preferences.

 

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of the Dedicated Site may not function properly or may be considerably slower if you refuse cookies.

 

A clear GIF (Graphics Interchange Format) or pixel tag (also known as a 'Web beacon') is a line of code placed on some of our web pages and in e-mails which, in a similar way to our use of cookies, allow us to analyse the specific usage patterns of visitors.

 

Your information will not be given, sold or rented to anyone, except that it may be disclosed to certain third parties for the purposes of completing your booking with us. Your user information may be disclosed when the law requires it.

 

We will pass your personal data, including information about your method of payment, to the credit or debit card company that issued the card with which you made your booking.

 

User information may also be disclosed to third parties and professional advisers acting on Allianz Global Assistance’s behalf and who are obliged to keep that data confidential.

 

There are links to other sites from the Website pages that take you out of control of our service. You should be aware that these sites are beyond our control. Please check the Privacy Policy of these sites as they may differ to the terms of this Privacy Policy and we cannot guarantee the security of personal information collected therein.

 

Protecting the security of all personally identifiable information associated with our guests is of the utmost concern to us. Once we receive your transmission, we will take all reasonable precautions to ensure its security on our systems. Once we have completed the provision of the service you have purchased from us, we will retain it for a reasonable time after the services have been performed or the product supplied to you. After this time the information that we still hold about you will be deleted from our records.

 

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users' personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.

 

We do not knowingly collect information from children. If you are under 18, please do not provide any personal information to us. In such circumstances we will require the explicit consent of a parent or guardian to the collection of such information.

 

To be provided with a copy of your own personal data that we collect online and maintain in our database, and to contest and correct inaccuracies, or request that your personal data be deleted, please send an e-mail and we will respond quickly.