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| Click on links below to take you to the appropriate part of the page: Allianz Global AssistanceHow to contact us Privacy policy |
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Allianz Global Assistance
Allianz Global Assistance (IE) Limited is a significant part of the world's largest assistance and travel insurance group, the Allianz Global Assistance Group. |
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Important Telephone Numbers Customer Services: +353 1619 3627
24hr emergency medical assistance: (for medical emergencies or curtailment requests): 24hr Legal Helpline: Claims: +353 1619 3628
To claim please visit the website www.azgatravelclaims.com. This will lead you to our online claims notification service where claim forms can be obtained immediately via e-mail or by downloading directly from the site. Alternatively please contact phone 01 619 3628 (8am - 6pm Monday to Friday and 9am - 12 noon Saturday) and ask for a claim form or write to
Allianz Global Assistance Travel Insurance Furze Road Sandyford Industrial Estate or email to: travel_claims@allianz-assistance.co.uk |
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Allianz Global Assistance (IE) Ltd ("we" and "us) takes its responsibilities regarding privacy of
customer information very seriously. This policy explains how we use
information about our customers and how we protect your privacy.
Why do we need customer's information and how do we use it? When you require a quotation for travel insurance we need to know your name, address, telephone number, date of birth, the period you are travelling for and where you are travelling to. We also need to know all similar details of any other person’s travelling and any medical condition you or they may have. If you decide to purchase travel insurance, we then need to know your credit or debit card details. This
information allows us to process and issue your policy booking and to
send through your policy wording and certificate by email. We ask for
your telephone number so that we can contact you urgently if there is
a problem with your application. We subsequently use the information
to handle any assistance or claim you, or the person's travelling with
you, may have.
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site. This software does not enable us to capture any personally identifying information. What security do we use to protect customer information? When you purchase your insurance, we offer the use of secure server software that encrypts all information you input before it is sent to us. This ensures that the information is reasonably protected against unauthorised interception. In order to comply with our obligations under the Data Protection Acts of 1984 and 1998, we also follow strict security procedures in the storage and disclosure of information which has been given to us, to prevent unauthorised access to that information. Our use of "cookies". Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Allianz Global
Assistance do not use 'cookies' of this nature and your use of the insurance
site will not result in any additional information being stored on your
computer without you requiring it to be stored.
Does Allianz Global Assistance disclose the information it collects to outside parties? Allianz Global
Assistance reserves the right to pass your information on to trustworthy
third parties that we may use for the provision of certain services
which are primarily claims or assistance related, for example, medical
repatriation services, solicitors and loss adjusters.
These
third parties are contracted to Allianz Global Assistance and as part of their
contractual obligations are not permitted to disclose your information
to other parties.That apart, we never disclose information about customer's
to any other person or organisation without customer consent unless
there is an emergency situation that requires it or we are legally required
to do so.
Your consent In using the Allianz Global Assistance Travel Insurance website, you consent to the collection and use of this information by Allianz Global Assistance (IE) Ltd in the ways described above. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it. |
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