Frequently Asked Questions

The following is intended to provide you with general information only. No advice is being given by Mondial Assistance (UK) Limited.

Q.      How do I buy Mondial UK Travel Insurance?

A.      Follow our easy to use on line quotation and sales tool.

Q.      What forms of payment are accepted?

A.      We accept Visa, Mastercard, Solo and Switch.

Q.      Are my details secure?

A.      Yes your data is only used in the purchase of our travel insurance product and not released for any other purpose.

Q.      Can I buy Mondial UK Travel Insurance if I am not a resident of the United Kingdom?

A.      No, you are only covered if you have been resident in the UK for the last six months.

Q.      If I have any queries, regarding the insurance policy, who do I call?

A.      Call our customer service line on 0871 200 0223. We are available to answer queries 9am – 5pm Monday to Friday. Please note that we are unable to give you any advice on whether this product is suitable for your needs.

Q.      Where can I find out more about the policy cover?

A.      Follow the tab at the top of the webpage for Product Information and you will be able to view the full policy details.

Q.      When does cover begin and end?

A.      You are covered according to the dates you select on your quotation. These will be confirmed on your policy schedule once the policy is purchased.

Trip cancellation insurance for Single Trip policies is effective from the point of purchase and for Annual Multi-trip policies from the date you select cover to start. The other aspects of cover take effect when you commence your journey.

Single trip insurance cover ends on arrival in the UK or on the date shown in your policy, whichever is earlier. Annual Multi-trip policies terminate on the expiry date of the policy. 

Q.      Are there any exclusions to the policy?

A.      Yes. Some exclusions and conditions are specific to individual sections and General exclusions  and conditions apply to the policy over all. There is also a Health declaration with health exclusions that apply for cover to be effective. Please read the policy wording carefully to ensure you have the cover you need.

Q.      Can I change my mind after purchase of insurance?

A.      Yes. You can request a refund of your insurance within 14 days of receiving your policy schedule by calling 0871 200 0223. If you have commenced travel or have made a claim then we can recover all costs you have used for those services.

Q.      What age limits apply?

A.      There are no upper age limits for our single trip insurance. Annual Multi-trip insurance is available to persons up to and including 64 years old.

Q.      What is the maximum trip length?

A.      Single trip cover can be purchased for trips up to 31 days. Our annual multi-trip policy covers you for a year but no one trip within this period can exceed 31 days duration.

Q.      Who do I contact in the event of a medical emergency?

A.      Our medical emergency team is available 24 hours a day to assist you. You can reach them by calling the UK +44 20 8603 9693 text phone UK +44 20 8666 9562

Q.      Who do I contact to make a claim?

A.      For claims (other than Scheduled Airline Failure cover), you can request a claim form by phone on 020 8603 9674 (between 10am and 4pm Monday to Friday).

         For Scheduled Airline Failure cover claims, you can request a claim form by phone on 020 8776 3752 (between 10am and 4pm Monday to Friday) or visiting www.ipplondon.co.uk.

Q.      Does it matter who I book my travel arrangements through?

A.      No, Mondial UK Travel Insurance may be purchased independently.

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