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1. What is Allianz Global Assistance?
Allianz Global Assistance is a travel insurance program that is offered exclusively by Gulf Air to its customers.
2. Who can purchase Allianz Global Assistance from Gulf Air?
Any Gulf Air passenger can purchase Allianz Global Assistance on any route of the Gulf Air network where it is provided. The passenger has to be a valid and legal resident of one of the countries that Gulf Air flies from and where Allianz Global Assistance is offered.
3. Does Gulf Air Travel Insurance enforce an age limit?
Yes, the maximum age at the time of buying the policy is 79 years. For details please refer to the product details and description.
4. How do I purchase Allianz Global Assistance for my infant?
Currently Allianz Global Assistance is not offered to infants travelling alone on the airline.
5. What is the coverage period for my Allianz Global Assistance policy?
Allianz Global Assistance from Gulf Air covers you for the duration of your trip or to a maximum of 90 days from the date of travel.
6. Am I still covered by Allianz Global Assistance if I catch a connecting flight to a different destination?
Yes, at least one flight/ticket must be a Gulf Air or Gulf Air codeshare flight carrying a GF flight number only. |
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PROCEDURES
7. What do I do if I encounter an accident abroad?
It is important that you call the number of the Assistance company, provided by Gulf Air, as detailed in your policy before taking any action.
For any outpatient treatment, please retain all original receipts and claim them on your return to you country of residence. For further details please refer to the Claims Procedure document & the Claims by clicking this link
here
8. Can I cancel my Allianz Global Assistance Policy?
No, Allianz Global Assistance purchased from Gulf Air, once purchased is non-cancellable.
9. Is Allianz Travel Insurance premium refundable?
No, as the Allianz Global Assistance is not cancellable the premium is non-refundable.
10. Can I amend my Allianz Global Assistance?
Yes, the Gulf Air Allianz Global Assistance policy can be modified/amended in special cases, the change can only be made prior to the departure of the first leg of the journey.
11. What happens to my Allianz Global Assistance if Gulf Air reschedules my Return Flight to a later date?
Your Allianz Global Assistance is automatically extended up to a maximum of 3 days if your Return Flight is rescheduled by Gulf Air to a later date.
12. Do I have to carry a copy of my Certificate of Insurance with me when travelling?
No, you don't need to carry a copy of your Certificate of Insurance. All you need is your Policy Number which will be available to you from the email you will receive after purchasing the plan. and the 24-hour Emergency Allianz Global Assistance phone number: +971-4-270 8717
13. What do I do if I did not receive or lost my Certificate of Insurance?
Your Allianz Global Assistance was successfully processed if it is reflected on the Confirmation Page of this site . You should receive your confirmation within 4 hours of completing your purchase
To get a copy, simply e-mail us your Policy Number (if available), Full Name, Flight Booking Number, Travel Dates, Date of Purchase and E-mail Address by
travel@nextcarehealth.com.
14.Where can I get the full terms and condition of my Allianz Global Assistance?
The Full Terms and Condition of your Allianz Global Assistance is available in our
Policy Wording section of Allianz Travel Insurance |
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COVERAGE
15. What kind of benefits do I get with Allianz Global Assistance?
For more detailed information about the benefits available, please visit our
Product Description and
Policy Wording sections.
16.
When does my Allianz Global Assistance policy coverage begin?
For Comprehensive return trip Plans, coverage begins when you check-in for your Gulf Air Departure Flight. The Trip Cancellation Benefit takes effect on the Issue Date.
17. How will my outpatient medical expenses be paid under the Allianz Global Assistance?
You will be reimbursed for medical expenses incurred as a result of a covered sickness & accident as detailed in the terms and conditions.
18. If I require treatment for an illness during my trip, can I claim for medical/hospital and other related expenses?
Yes, Allianz Global Assistance covers emergency Sickness medical expenses. This can be claimed as detailed in the claims procedure for covered sickness.
19. Does Allianz Global Assistance cover sports and other similar activities?
No, currently Allianz Travel Insurance does not cover sports and similar activities. For more details, please refer to the detailed
Terms & Conditions of coverage.
20. Can I cancel my trip for any reason and get all my money back through my Trip Cancellation Benefit?
The Trip Cancellation Benefit is only applicable for insurable reasons indicated in the detailed
Terms & Conditions of coverage section.
Covered reasons include, but are not limited to, unforeseen emergencies such as illness, injury or death involving you, your travel companion and/or an immediate family member. Pre-existing Conditions are not covered.
21. Can I buy Allianz Global Assistance if I have a pre-existing condition?
Yes! However,Allianz Global Assistance has exclusions on pre-existing conditions as detailed in the
Terms & Conditions of coverage section.
"Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that you knew about before you purchased Allianz Global Assistance.
22. Does my Baggage & Personal Effects Benefit cover theft?
Yes! Allianz Global Assistance covers theft (and damage due to attempted theft) as long as it occurs during the duration of your policy. |
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CLAIMS
23.
How do I file a claim?
In the event of an insurance claim, you can download a copy of our Notice of Claim Form which is available in customer support section of Allianz Global Assistance by Gulf Air
here.
After completing, please fax or post it to the contact information indicated in the document.
24. How long is the claim processing time?
Claims will be processed within 14 days after you've submitted all required documentation.
25. What is the time limit for filing a claim?
All claims must be submitted to the travel claims department within 30 days of your Policy End Date.
26. What do I do if I disagree with the claims decision made?
Allianz Global Assistance from Gulf Air will advise you in writing of your right to appeal the claim decision and the procedures for filing an appeal.You can appeal to:
For Travel Claims, non-emergency:
Arab Gulf Health Services - NEXtCARE
Eiffel Boulevard Limited Building (Eiffel 2) 1st floor,
Umm Al Sheif, Sheikh Zayed Road
PO80864
Dubai-UAE
Contact Number:
Travel Claims: +97142708705
Or email to: travel.claims@nextcarehealth.com
27. Can I contact the Travel Claims team if I wish to amend or cancel my travel itinerary?
No. the Travel Claims team will only assist in filing your claim if you have cancelled or cut short your trip.
28. Can I file a claim if Gulf Air has cancelled my flight?
No. Allianz Global Assistance does not cover a claim if the airline cancels the flight. |
