| Top |
PROCEDURES
What do I do if I encounter an accident abroad?
It is important that you call the number of the Assistance company, provided by Jazeera Airways, as detailed in your policy before taking any action.
For any outpatient treatment, please retain all original receipts and claim them
on your return to you country of residence. For further details please refer
to the Claims Procedure document & the Claims by clicking this link
here
Can I cancel my Allianz Global Assistance Travel Insurance Policy?
No, Allianz Global Assistance Travel Insurance purchased from Jazeera Airways, once purchased is non-cancellable.
Is Allianz Global Assistance Travel Insurance premium refundable?
No, as the Allianz Global Assistance Travel Insurance is not cancellable the premium is non-refundable.
Can I amend my Allianz Global Assistance Travel Insurance?
Yes, the Jazeera Allianz Global Assistance Travel Insurance policy can be modified/amended in special cases,
the change can only be made prior to the departure of the first leg of the journey.
What happens to my Allianz Global Assistance Travel Insurance if Jazeera Airways reschedules my Return Flight to a later date?
Your Allianz Global Assistance Travel Insurance is automatically extended up to a maximum of 3 days
if your Return Flight is rescheduled by Jazeera Airways to a later date.
Do I have to carry a copy of my Certificate of Insurance with me when travelling?
No, you don't need to carry a copy of your Certificate of Insurance. All you need is your
Policy Number which will be available to you from the email you will receive after purchasing the plan.
and the 24-hour Emergency Assistance phone number: +971-4-270 8718
What do I do if I did not receive or lost my Certificate of Insurance?
Your Allianz Global Assistance Travel Insurance was successfully processed if it is reflected on the Confirmation Page of this site .
You should receive your confirmation within 4 hours of completing your purchase
To get a copy, simply e-mail us your Policy Number (if available), Full Name, Flight Booking Number,
Travel Dates, Date of Purchase and E-mail Address by
Clicking here.
Where can I get the full terms and condition of my Allianz Global Assistance Travel Insurance?
The Full Terms and Condition of your Travel Insurance is available in our
Policy Wording
section of Allianz Global Assistance Travel Insurance.
|
| Top |
COVERAGE
What kind of benefits do I get with Allianz Global Assistance Travel Insurance?
For more detailed information about the benefits available, please visit our
Product Description and
Policy Wording sections.
When does my Allianz Global Assistance Travel Insurance policy coverage begin?
For Comprehensive return trip Plans, coverage begins when you check-in for your Jazeera Airways Departure Flight.
The Trip Cancellation Benefit takes effect on the Issue Date.
How will my outpatient medical expenses be paid under the Allianz Global Assistance Travel Insurance?
You will be reimbursed for medical expenses incurred as a result of a covered sickness & accident as detailed in the terms and conditions.
If I require treatment for an illness during my trip, can I claim for medical/hospital and other related expenses?
Yes, Allianz Global Assistance Travel Insurance covers emergency Sickness medical expenses. This can be claimed as detailed in the claims procedure for covered sickness.
Does Allianz Global Assistance Travel Insurance cover sports and other similar activities?
No, currently our Travel Insurance does not cover sports and similar activities. For more details,
please refer to the detailed
Terms & Conditions of coverage.
Can I cancel my trip for any reason and get all my money back through my Trip Cancellation Benefit?
The Trip Cancellation Benefit is only applicable for insurable reasons indicated in the detailed
Terms & Conditions of coverage section.
Covered reasons include, but are not limited to, unforeseen emergencies such as illness, injury or death involving you,
your travel companion and/or an immediate family member. Pre-existing Conditions are not covered.
Can I buy Allianz Global Assistance Travel Insurance if I have a pre-existing condition?
Yes! However,Allianz Global Assistance Travel Insurance has exclusions on pre-existing conditions as detailed in the
Terms & Conditions of coverage section.
"Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that you knew
about before you purchased our Travel Insurance.
Does my Baggage & Personal Effects Benefit cover theft?
Yes! Allianz Global Assistance Travel Insurance covers theft (and damage due to attempted theft) as long as it occurs during the duration of your policy.
|
| Top |
CLAIMS
How do I file a claim?
In the event of an insurance claim, you can download a copy of our Notice of Claim Form which is available in
customer support section of Allianz Global Assistance Travel Insurance by Jazeera Airways
here.
After completing, please fax or post it to the contact information indicated in the document.
How long is the claim processing time?
Claims will be processed within 14 days after you've submitted all required documentation.
What is the time limit for filing a claim?
All claims must be submitted to the travel claims department within 30 days of your Policy End Date.
What do I do if I disagree with the claims decision made?
Allianz Global Assistance Travel Insurance from Jazeera Airways will advise you in writing of your right to appeal the claim decision
and the procedures for filing an appeal.You can appeal to:
For Travel Claims, non-emergency:
Arab Gulf Health Services - NEXtCARE
Eiffel Boulevard Limited Building (Eiffel 2) 1st floor,
Umm Al Sheif, Sheikh Zayed Road
PO80864
Dubai UAE
Contact Number:
Travel Claims +971 4 270 8705
Or email to: travel.claims@nextcarehealth.com
Can I contact the Travel Claims team if I wish to amend or cancel my travel itinerary?
No. the Travel Claims team will only assist in filing your claim if you have cancelled or cut short your trip.
Can I file a claim if Jazeera Airways has cancelled my flight?
No. Allianz Global Assistance Travel Insurance does not cover a claim if the airline cancels the flight.
|
