MONDIAL ASSISTANCE

A local partner of international reach

The Mondial Assistance Group, an international leader in travel assistance, insurance and services, offers its prescribing clients innovative solutions tailor-made to meet their specific requirements. The Group intervenes in all circumstances in real time in daily life and throughout the world to provide help or assistance, 24 hours a day, to the beneficiaries of its services.

Always one step ahead

The operational teams of the Group handle a total of nearly 9.7 million interventions every year. They benefit from a powerful technical, flexible and secured infrastructure: telematics, distance medicine, electronic data transmission and GPS/GSM positioning systems. Such facilities enable the operational teams to intervene in real time and to offer the optimal level of service in all circumstances.

Mondial Assistance, the result of the regrouping of the diversity and rich experience of the three entities of the Group in France, Elvia, France Secours and Mondial Assistance France, is today N° 1 in France for travel assistance and insurance. Mondial Assistance offers its clients all its expertise and its 50 years of experience to provide them in all circumstances with the optimal level of services, whether it be a service in their daily life or an intervention on the other side of the world.

Continuous customer support

The different solutions implemented in close cooperation with clients take full account upstream of their culture and specificities to offer an optimal response to their requirements, whatever they are. The aim of the tailor-made services of the Group is to serve the strategy of its clients so as to meet precisely the expectations of their own customers.

A few examples of the solutions offered by the Mondial Assistance Group are given below :

• Travel insurance and assistance with services such as trip cancellation, break in stay, loss of luggage, medical assistance, and information services.
• Car assistance throughout the world, from the congested towns of Asia to the desert-like expanses of Australia.
• Coordination of emergency medical interventions, repatriation and follow-up.
• Home help for sick children whose parents are at work.
• Medical services, home health care as a complement to any incomplete Social Security coverage.
• Assistance in the event of damage to the home – floods, fire or storms.
• Distance assistance for the elderly, 24 hours a day.
• Call centres for information for the general public on new laws or any other subject related to law and order.
• Assistance in planning tourist routes and preparing the stages of a trip.

A rich history of diversity and innovation

Our history, which started in 1950 with the creation of ELVIA, continued over the years with creations ex nihilo in France and abroad, with the acquisition of new companies to enrich the existing capital in France and also across the Atlantic, with innovations in terms of services to match the changing face of our society. A page in the history of assistance to be discovered. The rest is still to be written.…

1950

Creation of Elvia Assurances Voyages in Zurich, Switzerland.

1958

Location of Elvia in France. Elvia France rapidly grew in the sector of tourism to become one of the leaders on travel insurance on the European market.

1971

Creation of France Secours.

1974

Foundation of Sacnas-Mondial Assistance by the French Automobile Club and the GAN. Mondial Assistance France established a strong position in B2B by offering companies the possibility of covering their customers with car and medical assistance.

1979

The AGF become shareholders in Mondial Assistance.

1983

France Secours joins the Mondial Assistance Group.

1985

The offering of assistance from France Secours and Mondial Assistance is further expanded to include everyday assistance such as home help, child-minding, medical information legal information, etc. to meet new market expectations.

1991

Mondial Assistance France invests in solutions geared to problems related to the loss of autonomy with the creation of the very first services designed to encourage keeping the elderly in their own homes.

1994

The problem of unemployment becomes acute. France Secours and Mondial Assistance develop employment-oriented services, such as employment assistance and Back-to-Work Help, thus bringing a concrete answer to a very real social problem.

1995

Elvia joins the Allianz group.

2000

January 1: creation of the Mondial Assistance Group, controlled equally by the AGF and RAS. It becomes the specialist in travel assistance and insurance within the Allianz group.
April: acquisition of the American group World Access.

2001

Acquisition of Worldcare (Australia) and of Autoassist (Thailand), reinforcing the international reach of the Group, now present on all 5 continents.

2002

The turnover of the Mondial Assistance Group exceeds 1 billion Euros.
Creation in France of the facility at Le Mans, entirely dedicated to car assistance.

2003

Implementation of a new service for assistance in preparing retirement by Mondial Assistance en France.
October: launch of the Group’s Health strategy.
November: acquisition of 50 % of REHACARE (a company specialised in the rehabilitation of accident victims).

2004

Launch of the first evaluation of clinics and hospitals in over 100 different countries.

2005

January: the Mondial Assistance Group participates in the health repatriation of over 3,000 people after the tsunami in Asia.
November: the Mondial Assistance Group signs a strategic alliance in Japan with Millea Holdings for the creation of a 50/50 joint venture.

2006

On January 1, Klaus Dührkop is appointed Chairman of the Executive Committee of the Mondial Assistance Group.

2007

January 1, 2007,Elvia, France Secours, Mondial Assistance and their Joint Services Company join forces to become the French leader in travel assistance and insurance, called Mondial Assistance France SAS. Didier Lebret is appointed Chairman of the new entity.