Mondial Assistance  
   
 

How to contact us

Customer Services

If you have any questions about your policy, please contact us via the details below:

Telephone: 0845 641 9787 (Mon - Fri 8.00am to 6.00pm, Sat 9.00am to 12 noon)
Email: customer_service@mondial-assistance.co.uk
In Writing: MINI Travel Insurance Customer Service Department
Mondial House
102 George Street
Croydon, Surrey
CR9 1AJ

   

24hr Emergency Medical Assistance

Please contact us immediately about any serious illness or accident where you have to go into hospital or where you have to return home early or extend your stay because of any illness or injury. If you are unable to do this because the condition is life, limb, sight or organ threatening, you should contact us as soon as you can. You must also tell us if your medical expenses are over £250. If you are claiming for a minor illness or accident you should, where possible, pay the costs and reclaim the money from us when you return. You can call for emergency medical assistance 24 hours a day 365 days a year.

Outside UK: +44 (0) 208 686 1666

 
   

24hr Legal Advice Helpline

Outside UK: +44 (0) 208 603 9804
 
   

Claims

We're sorry if an unfortunate event occurred whilst you have been travelling. However, we are happy to provide help and assistance to resolve your claim. If an event covered by your policy has occurred, simply make a claim by visiting our claims website:

www.mondialtravelclaims.com

This will lead you to our online claims notification service where claim forms can be obtained immediately via email or by downloading directly from the site. You can also contact us by phone on:

Telephone: 0845 641 9785 (Mon - Fri 8.00am to 6.00pm, Sat 9.00am to 12 noon)
Outside UK: +44 (0) 208 603 9785

Please e-mail your completed forms to: travel_claims@mondial-assistance.co.uk, or mail them to: MINI Travel Insurance Claims Department, Mondial House, 102 George Street, Croydon, Surrey CR9 1AJ

Please provide the necessary supporting documents requested. We will process your claim quickly and will be available to answer any questions you have.