TAP Portugal Sweden
Frequently asked questions:
Q = Question
A = Answer
| 1) | Q: | What must I do in case of an emergency abroad? |
| A: |
Always call the Assistance department of Allianz Global Assistance Europe, Falck Travelcare: +45 70 25 04 05 E-mail: assistance@falcktravelcare.dk |
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| 2) | Q: | To what address should I send my claim? |
| A: |
Falck TravelCare c/o Falck Danmark A/S PO Box 211 DK-0900 Copenhagen C Denmark Tel : + 45 70 220 470 From 09.00 To 17.00 hrs Fax : + 45 77 311 500 E-mail : claims@falcktravelcare.dk |
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| 3) | Q: | I changed the dates of my flight, is it possible to change the dates of my travel insurance? |
| A: | You can send an e-mail to support@falcktravelcare.dk and your request will be judged. | |
| 4) | Q: | What is the validity term of my insurance? |
| A: | The validity term of your insurance is the number of days the insurance is in effect (maximum 31 days). | |
| 5) | Q: | What information should I send to the claims handler in case of a claim? |
| A: |
- policy confirmation - police report in case of theft, loss or misappropriation - Property Irregularity Report in case of missing/damaged checked in luggage. - original invoices - other applicable evidence |
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| 6) | Q: | Does my insurance cover my business trip? |
| A: | Yes, but only in case of administrative, commercial or supervisory activities. | |
| 7) | Q: | Is my insurance valid outside Europe? |
| A: | Yes, your insurance is valid worldwide, except for your country of residence. | |
| 8) | Q: | Why do I need a travel insurance besides my home insurance? |
| A: | From our experience we learned that cancellation is an item which is not insured in your home insurance. Cancellation is insured in the TAP Portugal travel- and cancellation insurance (please check terms and conditions for insured events). Furthermore the amount insured for travel luggage is in general higher than the amount insured in your home insurance. | |
| 9) | Q: | I do not need a travel insurance? Can I get a refund? |
| A: | The travel insurance will only be refunded in case you already have a travel insurance or in case TAP Portugal cancels the flight. Please send your request to support@falcktravelcare.dk | |
