Frequently Asked Questions
The following is intended to provide you with general information only. No advice is being given by Mondial Assistance (UK) Limited.
Q.How do I buy Mondial Assistance Missed Event Insurance?
A.Follow our easy to use on line quotation and sales tool.
Q.What forms of payment are accepted?
A.We accept Visa, Mastercard, and Maestro.
Q.Are my details secure?
A.Yes, your data is only used in the purchase of Mondial Assistance Missed Event Insurance product and not released for any other purpose.
Q.Can I buy Mondial Assistance Missed Event Insurance if I am not a resident of the United Kingdom?
A.No, you are only covered if you have been a resident in the UK for the last six months.
Q.If I have any queries, regarding the insurance policy, who do I call?
A.Call the Mondial Assistance customer service line on 0845 641 9726. We are available to answer queries 9am – 5pm Monday to Friday. Please note that we are unable to give you any advice on whether this product is suitable for your needs.
Q.Where can I find out more about the policy cover?
A.Click the link within the ‘Protect Your Ticket Purchase’ section of the payment page for Product Information and you will be able to view the full policy details.
Q.When does cover begin and end?
A.Cover begins when you purchase Mondial Assistance Missed Event Insurance policy. All cover ends once the event begins or a claim has been made
Q.Can I change my mind after purchase of insurance?

A.

 If your cover does not meet your requirements, please notify Mondial Assistance (UK) Limited within 14 days of receiving your confirmation email for a refund of your premium.

If during this 14 day period you attended the event, made a claim or intend to make a claim then we can recover all costs that you have used for those services.

You can contact Mondial Assistance Missed Event Insurance by calling 0845 641 9726 textphone 020 8666 9562 or writing to: Mondial Assistance Missed Event Insurance, Mondial House, 102 George Street, Croydon, CR9 6HD.

Please note that your cancellation rights are no longer valid after this initial 14-day period.
Q.What age limits apply?
A.There are no age limits.
Q.Who do I contact to make a claim?
A. To claim, please visit the website www.mondialtravelclaims.com This will lead you to our online claims notification service where claim forms can be obtained immediately via email or by downloading directly from the site.

Alternatively, please phone 0845 641 9727, textphone 020 8666 9562 (8am- 6pm Monday to Friday and 9am-12 noon Saturday) and ask for a claim form or write to: Mondial Assistance Missed Event Insurance Claims Department, PO Box 1900, Croydon CR90 9BA or
email travel_claims@mondial-assistance.co.uk.

You should fill in the form and send it to us as soon as possible with all the information and documents we ask for. It is essential that you provide us with as much detail as possible to enable us to handle your claim quickly. Please keep photocopies of all information you send us.

Below is a list of the documents we will need in order to deal with your claim.

  • Your original unused event ticket.
  • Where appropriate travel tickets showing the dates and times of travel.
  • Details of any other insurance you may have that may cover the same loss.
  • As much evidence as possible to support your claim.
  • For claims relating to illness or injury a medical certificate will need to be completed by the treating doctor. A certified copy of the death certificate is required in the event of death.
  • If your claim results from any other circumstances, please provide evidence of these circumstances.
  • If the transport you are using to get to the venue is delayed and you miss the event, a detailed account of the circumstances causing you to miss your event together with supporting evidence from the public transport provider or accident / breakdown authority attending the private vehicle you were travelling in.
Q.Does it matter who I book my event tickets through?
A.Yes, Mondial Assistance Missed Event insurance is only valid for tickets purchased through Ticketmaster UK Limited